|Applies To||RSA Product Set: RSA NetWitness Platform|
RSA Product/Service Type: Series 5, Series 6
RSA Version/Condition: 11.3.x, 11.4.x
O/S Version: 7
|Issue||RSA NetWitness continues to support additional add-on components, such as the PCI 10 GB NIC, SAN HBA, so forth When a customer owns one or more of these components and requires an RMA, it is important to know if these components are in the system. Having this information can help ensure the components are moved to the new appliance once it arrives at the customer's site or to help with getting the components pre-installed under special circumstances.|
The TSR tool is created by Dell to assist their technical support team with retrieving vital information about server hardware. The TSR tool provides a listing of all add-on cards visible in NetWitness Series 5 and Series 6 servers. As NetWitness continues to qualify to add on components, it will be more important to know the actual hardware layout of any NetWitness server. Moving forward a TSR tool output may be required for any server-based RMA requests.
Currently, there are two ways of retrieving a TSR output.
Note: The TSR CLI report tool only works on Series 5 and Series 6 servers that are on NetWitness 11.3 or higher.
Note: Both Series collections can take up to 10 minutes to collect data and may not show any progress during that time. Wait 15 minutes before canceling the script if it appears to not be functioning.
|Notes||Please see the internal version of this page for TSR tool training.|