000038891 - How to Determine Add On Components for RSA NetWitness Platform Servers Using TSR Reports

Document created by RSA Customer Support Employee on Jun 22, 2020Last modified by RSA Customer Support Employee on Jun 23, 2020
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000038891
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: Series 5, Series 6
RSA Version/Condition: 11.3.x, 11.4.x
Platform: CentOS
O/S Version: 7
IssueRSA NetWitness continues to support additional add-on components, such as the PCI 10 GB NIC, SAN HBA, so forth When a customer owns one or more of these components and requires an RMA, it is important to know if these components are in the system. Having this information can help ensure the components are moved to the new appliance once it arrives at the customer's site or to help with getting the components pre-installed under special circumstances.
Tasks

The TSR tool is created by Dell to assist their technical support team with retrieving vital information about server hardware. The TSR tool provides a listing of all add-on cards visible in NetWitness Series 5 and Series 6 servers. As NetWitness continues to qualify to add on components, it will be more important to know the actual hardware layout of any NetWitness server. Moving forward a TSR tool output may be required for any server-based RMA requests.



Currently, there are two ways of retrieving a TSR output.



  1. The iDRAC9 interface
  2. A special command-line tool
 

iDRAC9 Interface



  1. Log into the iDRAC interface.
  2. Go to Maintenance > SupportAssist
  3. A window may appear asking to register for SupportAssist, press Cancel as this is not required.
  4. Click the Start a Collection button to initiate the TSR request.

User-added image


  1. The SupportAssist Collection box will appear. Set the Collection Preferences to Save Locally.

User-added image


  1. A progress bar will appear for the collection process. The collection process can take up to 10 minutes to complete the collection process.
  2. Once the capture is completed click the Save and View button to retrieve the TSR output.

User-added image

 

Command-Line Tool



Note: The TSR CLI report tool only works on Series 5 and Series 6 servers that are on NetWitness 11.3 or higher.



  1. Download the rsa_hw_report_v4.tar file from RSA NetWitness Platform Hardware Report Tool Download page. If the tool has already been installed once, skip to step 4 below.
  2. SCP it to the /opt/rsa directory on the NetWitness server that requires the TSR to be run on it.
  3. Untar the file with the following command:


# cd /opt/rsa
# tar -xvf hw_report.tar


  1. Run the install.sh script to install the required packages.
  2. Once the installation is complete the report will start automatically.
  3. Select the hardware type the script is running on (Series 5 or Series 6).

Note: Both Series collections can take up to 10 minutes to collect data and may not show any progress during that time. Wait 15 minutes before canceling the script if it appears to not be functioning.


  1. After the hardware series is selected the tool will collect three different reports, which are shown below, and store them in the directory.

  • bios_fw_versions.txt
  • pci_slots.txt
  • tsr.zip

  1. In addition to the three previously mentioned files, there will also be a zip file created that contains all the reports. This should be sent to NetWitness Support for review.
NotesPlease see the internal version of this page for TSR tool training.

Attachments

    Outcomes