000039044 - Salesforce AFX Connector 'Update an Account' Capability fails to update additional Parameters in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 24, 2020Last modified by RSA Customer Support Employee on Aug 25, 2020
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Article Number000039044
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
 
IssueWhen updating an account in Salesforce with the Salesforce AFX connector Update an Account capability, only the original Out-of-the-box (OOTB) parameters are updated in the Salesforce endpoint. Any additional parameters that have been added to the Update an Account capability definition are not updated in the endpoint.

By default, the Salesforce AFX connector has 11 OOTB parameters as noted in the example below. (AFX > Connectors > {Connector name} > Edit > Capabilities tab > Update an Acccount.) In the following example, the parameter Title is an additional parameter that has been added to the Update an Account capability. Only values defined for the first 11 OOTB parameters will be updated in the Salesforce endpoint. Any value given to the Title parameter will not be updated in Salesforce.
 
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CauseThis is a known issue reported in engineering ticket ACM-103358.
 
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P02.
 

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