000039017 - High Memory stats showing on host in RSA NetWitness Platform 11.x

Document created by RSA Customer Support Employee on Jun 26, 2020
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Article Number000039017
Applies ToRSA Product Set: RSA NetWitness Platform
RSA Product/Service Type: NW Admin Server, Core Appliance
RSA Version/Condition: 11.3.x, 11.4.0.x
IssueThe memory utilization % stat showing in Health & Wellness page is being calculated incorrectly and shows high Used Memory even though the amount of MemAvailable is more than MemFree.

Memory utilization stat

Memory system stats

Memory available
CauseThe memory utilization is calculated by using MemFree from /proc/meminfo instead of MemAvailable.
Due to this, the memory utilization is high to the extent of the CachedMemory.
ResolutionThe issue is fixed in 11.4.1 above.