000039013 - iView Relative Links list redirects to the Home Page in RSA Archer

Document created by RSA Customer Support Employee on Jun 26, 2020
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Article Number000039013
Applies ToRSA Product Set: RSA Archer
RSA Version/Condition: 6.7 & 6.8
 
IssueAfter creating an iView relative links list and adding it to the dashboard. When users click on the link Archer redirects users to the Home page instead of the dashboard in question.
 
TasksThe dashboard URL copied using the should not be added as is to the iView Configuration when creating the relative link.
User-added image
Resolution
  1. Go to the dashboard in question and copy the link:
    User-added image

  2. The link will be as follows:
      https://all.archer.local/RSAarcher/default.aspx?requestUrl=..%2fFoundation%2fWorkspaceDashboard.aspx%3fworkspaceId%3d57%26dashboardId%3d48
  3. Go to Workspaces and Dashboards > Global iViews > Add New > Create a new Global iView from scratch > Type: Links List.
  4. When adding the link, the whole link should not be pasted. The Relative link added should be starting default.aspx:
         Correct Link: default.aspx?requestUrl=..%2fFoundation%2fWorkspaceDashboard.aspx%3fworkspaceId%3d57%26dashboardId%3d48


     
  5. Add the iView to the dashboard.
  6. Go to the dashboard that has the relative link.
  7. Now when users click on the link they will be redirected to the correct dashboard instead of the Home Page.

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