000039057 - What is the Change Request Pending Submission State in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 27, 2020Last modified by RSA Customer Support Employee on Jun 27, 2020
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Article Number000039057
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
 
IssueIn the RSA Identity Governance & Lifecycle Requests drop-down menu, there is a Pending Submissions option that shows change requests in a Pending Submission state. What does this state mean?
 
User-added image


Note when you click on the Request Name, there is no processing workflow associated with the request and the change request items are in an Open state.
 
User-added image


 
ResolutionThis state indicates that a change request submitted by a user was not successfully submitted. This can occur when the browser times out or the application/system crashes or is forced to shut down quickly.  

These change requests can be ignored and have no value. There is a scheduled task that runs every 12 hours on the System Operations Node (SON) which will delete all requests in a Pending Submission state. Alternatively, these change requests may be manually cancelled by going to Requests > Pending Submissions > {Name} > Cancel.
 
Notes

  • In the user's Manage Access screen on their Home page.
  • Create a report (Reports > Tabular > Create Report > Query tab) with the following query:


(select * from change_request where current_state='PS')



 

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