000039058 - The Cancel Pending Requests button on the Pending Submissions page is disabled in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jun 27, 2020Last modified by RSA Customer Support Employee on Jul 6, 2020
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Article Number000039058
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
IssueThe Cancel Pending Requests button under Requests > Pending Submissions is disabled preventing Requests from being cancelled.
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This button is disabled regardless of the number of requests in the list and what boxes may be checked or unchecked.
CauseThis is a known issue reported in engineering ticket ACM-103539.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle patches:
  • RSA Identity Governance & Lifecycle 7.1.1 P07
  • RSA Identity Governance & Lifecycle 7.2.0 P02
WorkaroundOpen the individual request or requests to be cancelled and use the Cancel button to cancel the request.
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