000039066 - RSA Archer On-Demand Notification no longer appears in On-Demand Notification Templates admin page

Document created by RSA Customer Support Employee on Jul 1, 2020
Version 1Show Document
  • View in full screen mode

Article Content

Article Number000039066
Applies ToRSA Product Set: RSA Archer
RSA Version/Condition: 6.x
IssueOn-Demand notification template that has not been manually deleted and shows in Send notification Advanced Workflow node, no longer appears in On-Demand Notification Templates admin page. 
User-added image

User-added image


Although selected in the Send Notification Advanced Workflow node, the notification is not sent.

Ensure that the notification exists (not deleted) in the database by running the following query:   
     

SELECT * FROM tblNotificationTemplate WHERE template_name like '%NAME%'


Note: Replace NAME by your template's name.
CauseThe notification check box in the application builder has been unchecked.
Resolution 
  • Ensure to check the Notification check box in Application Builder > Application Name > General Tab > Options section
User-added image


 


 

    Attachments

      Outcomes