000039066 - RSA Archer On-Demand Notification no longer appears in On-Demand Notification Templates admin page

Document created by RSA Customer Support Employee on Jul 1, 2020
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Article Number000039066
Applies ToRSA Product Set: RSA Archer
RSA Version/Condition: 6.x
IssueOn-Demand notification template that has not been manually deleted and shows in Send notification Advanced Workflow node, no longer appears in On-Demand Notification Templates admin page. 
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Although selected in the Send Notification Advanced Workflow node, the notification is not sent.

Ensure that the notification exists (not deleted) in the database by running the following query:   

SELECT * FROM tblNotificationTemplate WHERE template_name like '%NAME%'

Note: Replace NAME by your template's name.
CauseThe notification check box in the application builder has been unchecked.
  • Ensure to check the Notification check box in Application Builder > Application Name > General Tab > Options section
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