|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle |
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: All
Platform Application Server: WebSphere
|Issue||After restarting the Websphere server, the RSA Identity Governance & Lifecycle user interface is no longer accessible. A 404 error is displayed in the browser when accessing the user interface.|
Error messages similar to the following can be seen in the SystemOut.log file. This log file may be found in a directory similar to the following (where the specific node name would be different) /home/oracle/IBM/WebSphere/AppServer/profiles/AppSrv01/installedApps/vm-support-11Node01Cell/aveksa.ear/aveksa.war/log.
|Cause||This error suggests permission issues with the aveksa.ear file that were caused due to an improper restart or any other changes done by the user during server restart.|