000039080 - After an application restart on WebSphere, the browser displays a 404 error when accessing the user interface in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 1, 2020
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Article Number000039080
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle 
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: All
Platform Application Server: WebSphere
IssueAfter restarting the Websphere server, the RSA Identity Governance & Lifecycle user interface is no longer accessible. A 404 error is displayed in the browser when accessing the user interface.

Error messages similar to the following can be seen in the SystemOut.log file. This log file may be found in a directory similar to the following (where the specific node name would be different) /home/oracle/IBM/WebSphere/AppServer/profiles/AppSrv01/installedApps/vm-support-11Node01Cell/aveksa.ear/aveksa.war/log

11/20/15 17:47:59:380 CET] 0000005b SystemOut     O 2015-11-20 17:47:59,378 [server.startup : 0]
ERROR com.wo
rkpoint.server.pojo.ServerConfigPvtBean  - Unable to use the user specified Security Module class

        at com.aveksa.server.authorization.WpAveksaEncryptionModule.initSecurityManager

[11/20/15 17:48:03:883 CET] 00000070 SystemOut     O 2015-11-20 17:48:03,883 [Timer-8]
ERROR com.workpoint.server.WpLoginHandler  - Login failed for user -1

        at com.aveksa.server.workflow.authentication.WpAveksaLoginModule.authenticate(WpAveksaLoginModule.java:259)
        at com.aveksa.server.workflow.authentication.WpAveksaLoginModule.login(WpAveksaLoginModule.java:113)
CauseThis error suggests permission issues with the aveksa.ear file that were caused due to an improper restart or any other changes done by the user during server restart.
  1. Redeploy the aveksa.ear file in Websphere. Instructions for redeploying the ear file on Websphere are in the RSA Identity Governance & Lifecycle Upgrade and Migration Guide for your specific version. Look for the section entitled Upgrade the Aveksa EAR.
  2. Restart WebSphere.