000039081 - Menu bar is not refreshed after creating a Change Request or Pending Submission in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 1, 2020Last modified by RSA Customer Support Employee on Aug 25, 2020
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Article Number000039081
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
 
IssueThe menu bar in RSA Identity Governance & Lifecycle is not refreshed when change requests and/or pending submissions are created in RSA Identity Governance & Lifecycle. The problem is more noticeable with pending submissions.

For example, when a user who has never created a request or pending submission request logs in, they see the following menu options:
 
User-added image


After creating a request, the expected behavior is that the Requests option would appear on the menu bar as in the following example but this does not happen until the user logs out of and back into RSA Identity Governance & Lifecycle.
 
User-added image


Once a request is created for a user it can be cancelled but not deleted. Therefore, the Requests menu option is always there from that point going forward even though it is not technically refreshed.


If a pending submission is created (for example, create a request to add access but close the browser before finishing the request), it is expected that a drop-down option appear as in the following example but this does not happen.
 
User-added image

 

User-added image




Pending submissions are deleted daily which causes the submenu to disappear daily as well. Because of this, when pending submissions are created, they cannot be viewed until the user logs out of and back into RSA Identity Governance & Lifecycle.
 
CauseThis is a known issue reported in engineering ticket ACM-103542.
 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle patch levels:  
  • RSA Identity Governance & Lifecycle 7.1.1 P08
  • RSA Identity Governance & Lifecycle 7.2.0 P02

 
WorkaroundLog out of RSA Identity Governance & Lifecycle and log back in.
 

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