000039064 - RSA Archer Tableau error: ‘There was an error retrieving Content API metadata from RSA Archer’ when attempting to access tableau URL

Document created by RSA Customer Support Employee on Jul 1, 2020
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Article Number000039064
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.X
 
IssueGetting the following errors when attempting to access the tableau url.

Error that appears in the browser
‘There was an error retrieving Content API metadata from RSA Archer’. 

Error that appears in Tableau logs


{"ts":"2020-03-30T14:03:13.058","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"Network error occurred: Error 204 (Host requires authentication)."}
{"ts":"2020-03-30T14:03:13.059","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"https://archer.allstate.com/Connectors/script/tableau-archer-1.0.js:570 -- There was an error retrieving Content API metadata from RSA Archer."}
{"ts":"2020-03-30T14:03:13.059","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"web-data-connector","v":"https://archer.allstate.com/Connectors/script/tableau-archer-1.0.js:570 -- There was an error retrieving Content API metadata from RSA Archer."}
{"ts":"2020-03-30T14:03:22.302","pid":5968,"tid":"a38","sev":"info","req":"-","sess":"-","site":"-","user":"-","k":"end-commands-controller.invoke-command","l":{"host":"299-4N5HP13"},"a":{"depth":0,"elapsed":61.543,"id":"BWHG+41TEkZIoF9EAl77Wv","name":"commands-controller.invoke-command","req-desc":"-","res":{"alloc":{"e":2.02e+06,"i":2.07e+06,"ne":35088,"ni":35574,"peak":6.17e+05},"free":{"e":1.40e+06,"i":1.44e+06,"ne":15135,"ni":15469},"kcpu":{"e":0,"i":0},"ntid":2,"ucpu":{"e":1993,"i":1993}},"rk":"early-termination","rv":{"type":"canceled"},"type":"end"},"v":{"name":"tabui:create-connection-ui"},"ctx":{}}


 
CauseThe user is unable to be authenticated through tableau url.
Resolution
  1. Enable Anonymous authentication through Content API in iis. 
  2. Perform iis reset.

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