000039070 - Scheduled Report Distribution Notifications fail to send from RSA Archer with error: Exceeded storage allocation

Document created by RSA Customer Support Employee on Jul 1, 2020
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Article Number000039070
Applies ToRSA Product Set: RSA Archer
RSA Version/Condition: 6.x
IssueScheduled Report Distribution fails to send with the following log in Job Framework Logs:
 

<ApplicationData>
  <TraceData>
    <DataItem>
      <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
        <TraceIdentifier>Archer.NET</TraceIdentifier>
        <Description>Log Context Object Data</Description>
        <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
        <ContextData>
          <SendMessagesJobLogContext xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/ArcherTech.Notifications.Logging">
          <EndDate>2020-06-05T05:01:56.4981579+00:00</EndDate>
          <Exceptions xmlns:d2p1="http://schemas.datacontract.org/2004/07/ArcherTech.Kernel.Jobs">
            <d2p1:SerializableException>
              <d2p1:InnerException i:nil="true" />
              <d2p1:Message>Exceeded storage allocation. The server response was: 4.3.1 Message size exceeds fixed maximum message size</d2p1:Message>
              <d2p1:Source>System</d2p1:Source>
              <d2p1:StackTrace>   at System.Net.Mail.DataStopCommand.CheckResponse(SmtpStatusCode statusCode, String serverResponse)
                at System.Net.Mail.DataStopCommand.Send(SmtpConnection conn)
                at System.Net.ClosableStream.Close()
                at System.Net.Mail.SmtpClient.Send(MailMessage message)
                at ArcherTech.Notifications.Providers.Mail.DefaultSmtpProvider.Send(MailMessage mailMessage, Notification notification)
                at ArcherTech.Notifications.Workflow.SendMessages.SmtpMessageTransporter.TransportMessage(MailMessage message)
                at ArcherTech.Notifications.Workflow.SendMessages.SmtpMessageTransporter.SendMessage(NotificationBucket notificationBucket, Notification notification, MailMessage mailMessage)</d2p1:StackTrace>





The notification will be shown in the Notifications Failed Attempt Email Attempts Report ( Notification Admin Page > Notification Reports > Notifications Failed Attempt Email Attempts Report)
Cause

The error message states that the SMTP server settings do not allow messages with attachments over a certain size. Please also note that the attachment size and message sizes are different.

ResolutionContact your SMTP/mail server administrator to check and increase the message size for incoming and outgoing emails.
WorkaroundSend links to the reports instead of sending the reports as attachments.

Attachments

    Outcomes