000039075 - RSA Archer -  Deleted Records Recovery

Document created by RSA Customer Support Employee on Jul 3, 2020
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Article Number000039075
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: All
 
IssueCustomer has deleted some records by mistake. He is asking how to get these records back.
ResolutionThe customer needs to have a backup of the instance DB of the prod environment before the deletion happened.

There are different options to restore the deleted records

First option:
  • Create a temporary instance.
  • Select the backup instance DB as the instance DB of the temp instance.
  • Export the needed records from the temporary instance.
  • Import these records to the prod environment.

Second option:
  • Select the backup instance DB of the prod environment to be the instance DB of the Dev environment.
  • Export the needed records from the Dev environment.
  • Import these records to the prod environment.

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