000039075 - RSA Archer -  Deleted Records Recovery

Document created by RSA Customer Support Employee on Jul 3, 2020
Version 1Show Document
  • Comment • 0
  • View in full screen mode

Article Content

Article Number000039075
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: All
 
IssueCustomer has deleted some records by mistake. He is asking how to get these records back.
ResolutionThe customer needs to have a backup of the instance DB of the prod environment before the deletion happened.

There are different options to restore the deleted records

First option:
  • Create a temporary instance.
  • Select the backup instance DB as the instance DB of the temp instance.
  • Export the needed records from the temporary instance.
  • Import these records to the prod environment.

Second option:
  • Select the backup instance DB of the prod environment to be the instance DB of the Dev environment.
  • Export the needed records from the Dev environment.
  • Import these records to the prod environment.

Attachments

    Outcomes