000039061 - How to Update a Case within My Cases on RSA Link Portal

Document created by RSA Customer Support Employee on Jul 6, 2020
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Article Number000039061
Applies ToCustomers managing their RSA cases online within My Cases application.
Resolution1) Log on the RSA Link portal: https://community.rsa.com/

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2) Click on "My Cases" top menu:

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3) Go to "Cases" tab:

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4) Within the "View" drop-down menu, select "Open Cases (portal view)" and click on the "Go!" button.

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5) Click on the case number you would like to update or comment on.

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6) Hover your mouse on "Case Comments" menu and click on "Add Comment":
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7) Write your update in the "Comment" field and click the "Save" button:
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8) A confirmation will be displayed. You can also view your recent comment(s) by hovering your mouse on the "Case Comments" menu:
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9) The case owner will get an email notification about your comment and the case status will also be updated:
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End of process.


 

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