000039068 - RSA Archer / User-group list and Record permission Duplicates issue Workaround

Document created by RSA Customer Support Employee on Jul 6, 2020
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Article Number000039068
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.4
IssueUsers in the user-group list field or record permission field are displayed by the first and last name of the user, not by username.

If two users have the same first and last name and you export a report with one of them selected in a user-group list field, you cannot know which one was selected.
ResolutionThere are two workarounds for this issue. 
  1. Add unique ID to the duplicates first name.
  2. Add middle name to the user to limit the duplicate chance.