Article Content
Article Number | 000039095 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.0.x, 7.1.x, 7.2.0 |
Issue | Change Request workflows intermittently get stuck in the AFX fulfillment handler node and do not progress. SYMPTOMS:
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Cause | This is a known issue reported in engineering ticket ACM-101553. Not enough memory is available to the ActiveMQ queue during heavy processing of bulk Change Request items which causes messages to get stuck in the ActiveMQ queue intermittently impacting AFX processing and Change Request completion. |
Resolution | This issue is resolved in the following RSA Identity Governance & Lifecycle patches:
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Workaround | There are two workarounds needed:
Restart stuck AFX requests:Open a support ticket with RSA Identity Governance & Lifecycle Support for a workaround and provide the following information in the case:
These queries will determine the AFX request state of the specific stuck change request:
Note the values of CR.ID and CR.CURRENT_STATE returned in the query results and substitute them into the next two queries:
This query will identify any AFX requests in the V state:
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