000039097 - Paste Formatting Options in RSA Archer is not available when pasting text into Text Areas

Document created by RSA Customer Support Employee on Jul 10, 2020
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Article Number000039097
Applies To

RSA Product Set: RSA Archer
RSA Product/Service Type: Applications
RSA Version/Condition: 6.6, 6.7, 6.8
Platform: Microsoft Windows

IssueWhen attempting to paste formatted text from a Word document, into a Text area field, the popup displaying formatting options does not appear.
This is typically a result of the Microsoft Word application not being installed on the workstation that is accessing Archer. 
The Paste Formatting Options requires Microsoft Word to be installed on the system accessing Archer. If it is not, then there is no formatting for Archer to detect in the clipboard.
The most common scenario for this to happen is when accessing Archer, through a remote desktop session, or a Citrix type environment.

Below is a screenshot of the Formatting option when a word is installed.

User-added image

If Microsoft Word is not installed, a paste action will paste the copied text, without any formatting, bypassing the Formatting Option dialogue box.

 
ResolutionInstall Microsoft Word on workstation, or access Archer from workstation with Word installed..

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