000039116 - Escalation Workflows randomly fail to trigger in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 14, 2020Last modified by RSA Customer Support Employee on Jul 14, 2020
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Article Number000039116
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All
IssueEscalation workflows randomly fail to trigger in RSA Identity Governance & Lifecycle.

The following error is logged to the WorkPoint.log file:
2020-04-27 15:11:21,730 [pool-16-thread-1] INFO com.workpoint.server.ServerProperties - ServerProperties.setProperty() invoked for property= calculated.db.offset.millis.jdbc/avdb, value=-22136
2020-04-27 15:11:21,730 [pool-16-thread-1] WARN com.workpoint.server.ConnectContext - The time difference between the database server for DSN= jdbc/avdb and this machine has changed by 44270ms since last computed.
This may be a sign of clock drift on one of the machines, which can lead to unexpected results in Workpoint.

Please refer to RSA Knowledge Base Article 00003027 -- Artifacts to gather in RSA Identity Governance & Lifecycle  to find the location of the WorkPoint.log file for your specific deployment.The WorkPoint.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
CauseThe RSA Identity Governance & Lifecycle application server and remote Oracle database server times are greater than one minute apart.
ResolutionSee RSA Knowledge Base Article 000039121 -- Access Requests and Workflows rely on the Application Server and Database Server times to be in synch in RSA Identity Governance & Lifecycle for a resolution to this issue.