000039106 - Unable to save new DDE Notification in RSA Archer: Body must contain at least one field

Document created by RSA Customer Support Employee on Jul 15, 2020
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Article Number000039106
Applies ToRSA Product Set: RSA Archer
RSA Version/Condition: 6.x
 
IssueWhen trying to save changes in DDE Event Action, a prompt warning appears stating:
The body must contain at least one field.

User-added image

After upgrade or database restore and creating new Event Action Type with ‘Generate Notification’ for the first time, the user is unable to type into the Body field and unable to select from the toolbar with ‘Select a Field’. Also, notice the missing border for the Body field.
CauseThe notification settings are corrupt and needs to be manually updated to reset. These settings are inherited from the Global Notification Settings.
Resolution
  1. Go to Admin Menu > Notifications > Global Notifications Settings
  2. Change the Body Layout to 'Table' (or something else other than the current value).
  3. Save the changes.
  4. Change the Body Layout back to the original value and save changes.

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