000039062 - When browsing to RSA Archer website, an IIS error is displayed: HTTP Error 500.24 - Internal Server Error

Document created by RSA Customer Support Employee on Jul 15, 2020
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Article Number000039062
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
IssueWhen browsing to RSA Archer website, an IIS error is displayed.
 

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HTTP Error 500.24 - Internal Server Error
An ASP.NET setting has been detected that does not apply in Integrated managed pipeline mode.

Most likely causes:
  • system.web/identity@impersonate is set to true.
Things you can try:

  • If the application supports it, disable client impersonation.
  • If you are certain that it is OK to ignore this error, it can be disabled by setting system.webServer/validation@validateIntegratedModeConfiguration to false.
  • Move this application to an application pool using Classic .NET mode - for example, %SystemRoot%\system32\inetsrv\appcmd set app "Default Web Site/" /applicationPool:"Classic .NET AppPool"
(You can set "Classic .NET AppPool" to the name of another application pool running in Classic managed pipeline mode)

Detailed Error Information:
Module: ConfigurationValidationModule
Notification: BeginRequest
Handler: PageHandlerFactory-Integrated-4.0
Error Code: 0x80070032
Requested URL: BaseUrl/mondo/lang/sys/login.aspx
Physical Path: c:\inetpub\wwwroot\mondo\lang\sys\login.aspx
Logon Method: Not yet determined
Logon User: Not yet determined

More Information:
If you are not sure or unable to use the first two options, then it is preferred that you move this application to Classic mode.
 
CauseAuthentication for the RSA Archer website has the ASP.NET Impersonation enabled in IIS Manager.

User-added image
 
ResolutionDisable ASP.NET Impersonation in Authentication.
  1. Open IIS Manager and select the RSA Archer website.
  2. Double-click Authentication.
  3. Right-click ASP.NET Impersonation and select Disable.
  4. Perform an IISRESET.

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