000039129 - !!!Unexpected identifier!!! displayed in Request Form field that originates from an Account Template in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 15, 2020Last modified by RSA Customer Support Employee on Jul 15, 2020
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Article Number000039129
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0.x, 7.1.0, 7.1.1
IssueWhen filling out a Request Form based on an Account Template, the Request Form field shows the following error instead of the expected value:
!!!Unexpected identifier!!!

The following example illustrates this behavior:
User-added image


User-added image


User-added image

CauseThis is a known issue reported in engineering ticket ACM-90293.

This issue occurs if one of the fields of the Account Template has a value containing a space (i.e. Account Name rather than AccountName).
ResolutionThis issue is resolved in RSA Identity Governance & Lifecycle 7.1.1 P01. 

The fix is to disallow special characters other than '_' and '$' in Account Template attribute names.
WorkaroundReplace the error message with the value needed to complete the request.

For example, for a user named Cherry Blossom, change:

!!!Unexpected identifier!!!



and then complete the remaining form fields and submit the request.

NotesSee related RSA Knowledge Base Article 000039050 -- Special characters other than '_' and '$' are not allowed for Variables in Account Template Fields in RSA Identity Governance & Lifecycle.