|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.0.x, 7.1.0, 7.1.1
|Issue||When filling out a Request Form based on an Account Template, the Request Form field shows the following error instead of the expected value:|
The following example illustrates this behavior:
|Cause||This is a known issue reported in engineering ticket ACM-90293.|
This issue occurs if one of the fields of the Account Template has a value containing a space (i.e. Account Name rather than AccountName).
|Resolution||This issue is resolved in RSA Identity Governance & Lifecycle 7.1.1 P01. |
The fix is to disallow special characters other than '_' and '$' in Account Template attribute names.
|Workaround||Replace the error message with the value needed to complete the request.|
For example, for a user named Cherry Blossom, change:
and then complete the remaining form fields and submit the request.
|Notes||See related RSA Knowledge Base Article 000039050 -- Special characters other than '_' and '$' are not allowed for Variables in Account Template Fields in RSA Identity Governance & Lifecycle.|