RSA Adaptive Authentication for eCommerce Customer Service Application

Document created by Joseph Cantor Employee on Jul 16, 2020Last modified by Joseph Cantor Employee on Aug 19, 2020
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Access Training

 

 

In order to register for a class, you need to first create a Dell Education account

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This course is part of the RSA Adaptive Authentication for eCommerce On-Demand (OD) Bundle.

 

Summary

This On-Demand self-paced course explains the foundations of the Customer Service Application in Adaptive Authentication for eCommerce.

 

Overview

This On-Demand self-paced course explains the foundations of the Customer Service Application in Adaptive Authentication for eCommerce. Throughout the course, students should get an overview of the application followed by a demonstration of its main pages. After that, students should learn how to use those pages to manage cardholders and their accounts. it.

 

Audience

Anyone interested in using RSA Adaptive Authentication eCommerce Customer Service features.

 

Delivery Type

On-Demand Learning

 

Duration

45 minutes

 

Prerequisite Knowledge/Skills

Prior to taking this training, students should have completed or be proficient with the topics included in:

 

Course Objectives

Upon successful completion of this course, participants should be able to:

  • Describe the usage of the Customer Service Application and where it fits into Adaptive Authentication for eCommerce
  • List all user roles and privileges associated with the Customer Service Application
  • Navigate the main tabs and sub-tabs of the Customer Service Application
  • Utilize the application’s features and capabilities to manage cardholders and their accounts

 

Course Outline

  • Module 1 – Introduction to the Customer Service Application
    • What is it?
    • Logging in
    • User roles
  • Module 2 – Customer Service Application Main Tabs
    • Registered Cardholder
    • Main
    • Bulk Deactivation
  • Module 3 – Managing Cardholders
    • Viewing Activity Logs
    • Viewing Transaction History
    • Updating Cardholder phone numbers
    • Deactivating and Reactivating Risk Assessment
    • Exporting and Importing Deactivated Cards

 

 

 

 

 

 

Access Training

 

 

In order to register for a class, you need to first create a Dell Education account

If you need further assistance, contact us

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