000039093 - Clicking Lookup button generates a blank page in RSA Archer 6.x

Document created by RSA Customer Support Employee on Jul 20, 2020Last modified by RSA Customer Support Employee on Jul 29, 2020
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Article Number000039093
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.x
IssueClicking the Lookup button generates a blank page when using Internet Explorer 11:
 
User-added image
CauseCompatibility mode impacts the display of lookup data.
ResolutionIf using Internet Explorer 11, turn off Compatibility mode.
  1. Go to Settings > Compatibility View Settings.
  2. Remove the check from Display intranet sites in Compatibility view.
  3. Click Close.

 


User-added image
Notes
  • This issue happens more frequently in Chrome than in IE.
  • If customer is using Chrome, check the version and if it is supported with RSA Archer.

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