000037766 - Clicking the Open In New Tab option in the Secondary Menu redirects user to the RSA Archer Homepage

Document created by RSA Customer Support Employee on Jul 21, 2020
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Article Number000037766
Applies ToRSA Product Set: Archer
RSA Version/Condition: 6.6 and later
IssueThis article explains how to fix the Right-click Secondary Menu issue while running Internet Explorer in Compatibility View.

When you right-click a record, a submenu will be shown.
Secondary Menu

In IE with Compatibility View enabled, notice that selecting Open in New Tab will take you to the home page. 
CauseThis is a problem with the Compatibility View of Internet Explorer. Issue does not persist in Firefox or Chrome.
ResolutionTurn off compatibility mode in the browser or remove the Archer Website from the list Compatibility View list.
  1. Open the Internet Explorer.
  2. Click the Tools button, and then click Compatibility View Settings.
  3. Under 'Websites you have added to Compatibility View', select the Archer Website/URL , and then click 'Remove'.
However, if the company policy requires the use of Compatibility View within the browser, here are the steps to enforce that through IIS.  NOTE: There may be different user interface issues due to the emulation header.

  1. Log in to the Archer Web server.
  2. Click Start, click Administrative Tools and then click Internet Information Services (IIS) Manager.
  3. In the Connections pane, expand the node for the server.
  4. Select the web site where you want to add the custom HTTP response header.
  5. In the Web site pane, double-click the HTTP Response Headers icon.
  6. Under Actions, click Add.
  7. In the Name box, type X-UA-Compatible.
  8. In the Value box, type IE=EmulateIE9.
  9. Click OK.