000039127 - Export Dashboard Feature Not Working in RSA Archer

Document created by RSA Customer Support Employee on Jul 22, 2020
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Article Number000039127
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type:  Archer Dashboards, Export
RSA Version/Condition: 6.x
 
IssueWhen selecting the "Export to PDF" dashboard option, the system stops responding, with the spinning wheel and does not generate the file.

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CauseInternet Explorer has the "Display mixed content" setting set to: Disable, will not display non-secure items.
ResolutionIf a popup appears on Internet Explorer saying that ‘only safe content is being shown’ click the button and choose “show all content”.

You can also set Internet Explorer to show this dialogue box if it is not set to appear:
  1. Start Internet Explorer.
  2. On the Tool menu, click Internet Options.
  3. Click the Security tab, and then click Custom level.
  4. In the Settings box, scroll down to the Miscellaneous section, and under Display mixed content choose from the following options:

Enable, will always display non-secure items without asking.
Prompt, will prompt you when a webpage is using non-secure content.

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Workaround
 

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