Issue | - There is an intermittent issue where On-Demand Notifications are not triggered in RSA Archer.
- Notifications are sent from RSA Archer and the recipients already have access to it.
- Test Connection from the RSA Archer Control Panel shows that the test fails with the following error in the JobFramework logs.
<ApplicationData> <TraceData> <DataItem> <TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord"> <TraceIdentifier>ArcherTech.Notifications</TraceIdentifier> <Description>Error sending the email message generated for notification template '#######' with id = '###'.</Description> <AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain> <Exception> <ExceptionType>ArcherTech.Common.Exceptions.SendEmailNotificationException, ArcherTech.Common, Version=6.6.500.1044, Culture=neutral, PublicKeyToken=null</ExceptionType> <Message>Error sending the email message generated for notification template '#######' with id = '###'.</Message> <Source /> <ContextData> <Resolution>Please verify that the SMTP server configured in the ACP is reachable. For further support, please contact your system administrator.</Resolution> <SmtpServerAddress>##.###.##.##</SmtpServerAddress> </ContextData> <StackTrace /> <InnerException> <ExceptionType>System.Net.Mail.SmtpFailedRecipientsException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=##########</ExceptionType> <Message>Unable to send to all recipients.</Message> <Source>System</Source> <StackTrace> at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at ArcherTech.Notifications.Providers.Mail.DefaultSmtpProvider.Send(MailMessage mailMessage, Notification notification)</StackTrace> <InnerException> <ExceptionType>System.Net.Mail.SmtpFailedRecipientException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=#########</ExceptionType> <Message>Mailbox unavailable. The server response was: 5.7.1 Unable to relay for ######@#######.com</Message> <Source /> <StackTrace /> </InnerException> </InnerException> </Exception> </TraceRecord> </DataItem> </TraceData> </ApplicationData>
Follow the steps below to ping the SMTP server to confirm it is reachable:
- Open the RSA Archer Control Panel.
- Open the Instance settings.
- From the Notification section, copy the Server Address DNS or IP value.
- Open a command prompt and ping the Server Address to see if it is reachable.
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