| Issue | - There is an intermittent issue where On-Demand Notifications are not triggered in RSA Archer.
- Notifications are sent from RSA Archer and the recipients already have access to it.
- Test Connection from the RSA Archer Control Panel shows that the test fails with the following error in the JobFramework logs.
<ApplicationData>
<TraceData>
<DataItem>
<TraceRecord Severity="Error" xmlns="http://schemas.microsoft.com/2004/10/E2ETraceEvent/TraceRecord">
<TraceIdentifier>ArcherTech.Notifications</TraceIdentifier>
<Description>Error sending the email message generated for notification template '#######' with id = '###'.</Description>
<AppDomain>ArcherTech.JobFramework.Job.exe</AppDomain>
<Exception>
<ExceptionType>ArcherTech.Common.Exceptions.SendEmailNotificationException, ArcherTech.Common, Version=6.6.500.1044, Culture=neutral, PublicKeyToken=null</ExceptionType>
<Message>Error sending the email message generated for notification template '#######' with id = '###'.</Message>
<Source />
<ContextData>
<Resolution>Please verify that the SMTP server configured in the ACP is reachable. For further support, please contact your system administrator.</Resolution>
<SmtpServerAddress>##.###.##.##</SmtpServerAddress>
</ContextData>
<StackTrace />
<InnerException>
<ExceptionType>System.Net.Mail.SmtpFailedRecipientsException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=##########</ExceptionType>
<Message>Unable to send to all recipients.</Message>
<Source>System</Source>
<StackTrace> at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception)
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at ArcherTech.Notifications.Providers.Mail.DefaultSmtpProvider.Send(MailMessage mailMessage, Notification notification)</StackTrace>
<InnerException>
<ExceptionType>System.Net.Mail.SmtpFailedRecipientException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=#########</ExceptionType>
<Message>Mailbox unavailable. The server response was: 5.7.1 Unable to relay for ######@#######.com</Message>
<Source />
<StackTrace />
</InnerException>
</InnerException>
</Exception>
</TraceRecord>
</DataItem>
</TraceData>
</ApplicationData>
Follow the steps below to ping the SMTP server to confirm it is reachable:
- Open the RSA Archer Control Panel.
- Open the Instance settings.
- From the Notification section, copy the Server Address DNS or IP value.
- Open a command prompt and ping the Server Address to see if it is reachable.
|
on Jul 22, 2020