000039130 - RSA Archer AWS Hosted/SaaS  - Logo upload/Delete required for email notifications

Document created by RSA Customer Support Employee on Jul 22, 2020
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Article Number000039130
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer AWS (Hosted)
RSA Version/Condition:
IssueHow to add/delete a Logo required for email external notifications letterheads. 
ResolutionThe image upload control supports only .png, .gif, .jpg, and .jpeg file types. While RSA Archer does not specify spec requirements for graphics, internal testing has been done, confirming Archer's appearance Graphic Image Specs = 181 x 30 dimensions. 

How to add an image, below.
  1. Click Add New.
  2. Click Select Image.
  3. Select an image from your computer.
  4. Click Open.
  5. Click Upload.
  6. Confirm that the image appears in the preview.
  7. Click Submit.

To delete an image from letterhead notifications for an RSA Archer AWS Hosted or SaaS client, the files will need to be deleted by the Ops team by way of an ASR submission. The client will need to open a new case by contacting RSA Archer Support https://community.rsa.com/docs/DOC-99714

The Subject might show Remove files for RSA Archer Hosted instance XXXXXXXX.
The Description should have at a minimum.
  • Authorization to delete images from the company file location.  File location example - C:\inetpub\wwwroot\RSAarcher\company_files\50001\icons 
  • Instance /company ID/Pin(s) for a perspective environment where the files need to be deleted from.
  • Including the related environment -  "Production/Non-production or both."