|Applies To||RSA Product Set: RSA Archer|
RSA Product/Service Type: RSA Archer AWS (Hosted)
RSA Version/Condition: 220.127.116.11
|Issue||How to add/delete a Logo required for email external notifications letterheads.|
|Resolution||The image upload control supports only .png, .gif, .jpg, and .jpeg file types. While RSA Archer does not specify spec requirements for graphics, internal testing has been done, confirming Archer's appearance Graphic Image Specs = 181 x 30 dimensions. |
How to add an image, below.
To delete an image from letterhead notifications for an RSA Archer AWS Hosted or SaaS client, the files will need to be deleted by the Ops team by way of an ASR submission. The client will need to open a new case by contacting RSA Archer Support https://community.rsa.com/docs/DOC-99714
The Subject might show Remove files for RSA Archer Hosted instance XXXXXXXX.
The Description should have at a minimum.