000039168 - Application is in a questionable state and collections may get stuck after an unexpected database failure in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Jul 24, 2020
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Article Number000039168
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: All
 
IssueAfter the Oracle database has had an unexpected failure which was subsequently fixed, the RSA Identity Governance & Lifecycle application remains running and was never shut down. The user interface may or may not be available. If this is a cluster, one or more nodes may be unresponsive. If the user interface is accessible and collections are run, they may get stuck.
 
CauseWhen the database unexpectedly fails, RSA Identity Governance & Lifecycle does not shutdown automatically but goes into an inconsistent state.
 
ResolutionRestart AFX, RSA Identity Governance & Lifecycle and the Oracle database. Even if the RSA Identity Governance & Lifecycle application appears to be working correctly, all three applications should be restarted. 

Login as user oracle and execute the following commands:
 

afx stop
acm stop
acm stopdb
acm startdb
acm start
afx start


 
NotesSee related RSA Knowledge Base Articles:

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