000039180 - Pop up blocker displays when downloading multiple files from myRSA

Document created by RSA Customer Support Employee on Jul 28, 2020
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Article Number000039180
Applies ToRSA Product Set: All products
IssueIf selecting multiple files to download from myRSA, a pop up blocker may display on the upper right of the page.
ResolutionAllow pop ups from myRSA to download all selected files. Failure to allow pop ups results in only the first selected file being downloaded and all other files fail to download. Once you allow pop ups the first time, you will not be prompted again.