|Applies To||RSA Product Set: RSA Archer|
RSA Product/Service Type: RSA Archer (On-Premise)
|Issue||After applying the license key in the Archer Control Panel, the number of questionnaires licensed is 0. In some situations this may be unexpected.|
There are 3 different causes identified:
An incorrect license key for the environment may have been previously applied to the instance that caused questionnaires to be licensed when they shouldn't have been. In which case, applying the correct license key may provision the RSA Archer instance with 0 questionnaire licenses.
An incorrect license key for the environment was recently applied to the environment that should have had licensed questionnaires. In which case applying the incorrect license key may provision the RSA Archer instance with 0 questionnaires licenses
A change in use case licensing associated with the license key caused a change in the number of questionnaires licensed from 500 to 0.
If none of these use cases are included in the license, then the license will contain 0 questionnaire licenses.