000039165 - Record layout displays errors in Chrome for RSA Archer: Failed to initialize plug-in

Document created by RSA Customer Support Employee on Jul 29, 2020
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Article Number000039165
Applies ToRSA Product Set: Archer
RSA Version/Condition: All
IssueForm\Layout does not load correctly when in edit mode in Chrome. The error "Failed to initialize plug-in" is present as follows:
User-added image
ResolutionA very common problem which is resolved by clearing the browser's cache or resetting the browser to default settings.

Steps to clear Chrome's Cache:
  1. At the top right, click settings button (3 vertical dots) > More toolsClear browsing data.
  2. For Time range, select All time.
  3. Enable the Cookies and other site data and Cached images and files options.
  4. Click Clear data button.