000039162 - Dropdown arrow graphic missing from various text boxes (values lists) in RSA Archer

Document created by RSA Customer Support Employee on Jul 29, 2020
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Article Number000039162
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.7,
Platform: Microsoft Windows
Platform (Other): IIS
IssueDropdown arrow icon is missing, from either values lists fields, or Collapsed sections. The dropdown selection and collapsing still works but there is no arrow image.

Missing from values list dropdown.

User-added image

Missing from collapsed section
User-added image
CauseIf the physical paths for all applications in the Application Pool, do not exactly match what is listed in the ACP base URL, 

User-added image

User-added image

ResolutionChange the Application pool application physical paths, to match Base URL location.