|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: 7.2.0
|Issue||When restarting RSA Identity Governance & Lifecycle, the application will not restart. There are no relevant errors in the log files. An acm status shows as waiting for the application to start:|
After two minutes, a refresh of acm status shows:
The database is running and accessible.
|Cause||An excessive number of tokens exist in the T_AV_WF_TRUSTED_TOKENS table. We have seen this issue occur as a result of bad requests created during the development phase of an RSA Identity Governance & Lifecycle implementation.|
|Resolution||Please contact RSA Identity Governance & Lifecycle Customer Support for resolution and mention this RSA Knowledge Base Article ID 000039203 for reference.|