Article Content
Article Number | 000039203 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 7.2.0 |
Issue | When restarting RSA Identity Governance & Lifecycle, the application will not restart. There are no relevant errors in the log files. An acm status shows as waiting for the application to start:
After two minutes, a refresh of acm status shows:
The database is running and accessible. |
Cause | An excessive number of tokens exist in the T_AV_WF_TRUSTED_TOKENS table. We have seen this issue occur as a result of bad requests created during the development phase of an RSA Identity Governance & Lifecycle implementation. |
Resolution | Please contact RSA Identity Governance & Lifecycle Customer Support for resolution and mention this RSA Knowledge Base Article ID 000039203 for reference. |