000038243 - Unable to set credentials or configure RSA SecurID Appliance 350 iDRAC configuration

Document created by RSA Customer Support Employee on Aug 6, 2020
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Article Number000038243
Applies ToRSA Product Set: RSA SecurID
RSA Product/Service Type: RSA SecurID Appliance 350
Issue
  • Unable to set credentials or configure RSA SecurID Appliance 350 iDRAC configuration.
  • F10 reboots system.
  • The symptom here is unable to access any settings for the iDRAC configuration.
CauseAt this time, the cause is unknown.
ResolutionTo resolve the issue,
  1. Login with the default administrator account (user name: root, password: themaster01).
  2. Check Local Configuration Settings.
  3. While the iDRAC is not accessible, the default IP address should be set to 192.168.0.1.
  4. Connect a laptop, setting a static IP in that range and then log into the iDRAC at the default address.
  5. Go to iDRAC Settings > Services.
  6. Under Local Configuration, both options should be set to Disabled, as shown below.   
 

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