Service Incident Notification - RSA Archer SaaS (US) - Detected And Resolved - 11 AUG 2020

Document created by RSA Archer SaaS Operations Employee on Aug 11, 2020Last modified by RSA Archer SaaS Operations Employee on Aug 11, 2020
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Incident:

Please be advised that the RSA Archer Suite SaaS (US) Environment experienced a partial downtime for some customers on August 11th, 2020, from approximately 12:44pm CST to 1:50pm CST.

The issue was detected and resolved and was caused by a misconfiguration while setting up a new environment that inadvertently impacted some customers. 

Affected functionality during the incident:

Customers utilizing a vanity URL would be redirected to a different login page and would not be able to login.
Current functionality status:This has been resolved.
Service impact during the incident:Customers utilizing a vanity URL would be redirected to a different login page and would not be able to login.  
Preliminary Cause:A misconfiguration while setting up a new environment that impacted other customers.  
Contacts:Please contact RSA Customer Support for further information.
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