000039220 - 'Total Number of Users (Terminated)' is missing from the Role Set Analytics tab in versions 7.1.1 P06 and 7.2.0 P01 of RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Aug 12, 2020Last modified by RSA Customer Support Employee on Aug 25, 2020
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Article Number000039220
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1 P06, 7.2.0 P01
Starting in RSA Identity Governance & Lifecycle 7.1.1 P06 and 7.2.0 P01, an improvement was made to the application as described in RSA Knowledge Base Article 000039219 -- 'Direct Members Missing' column under Role Entitlements tab incorrectly shows deleted, terminated and/or Role Members no longer belonging to the Role in RSA Identity Governance & Lifecycle. This improvement did not extend to Role Sets. Note under the Roles > Role Sets > {Role Set name} > Analytics tab that the Total Number of Users is not split into Active and Terminated users.

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CauseThis is a known issue reported in engineering ticket ACM-103522.
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle patch levels:
  • RSA Identity Governance & Lifecycle 7.1.1 P07
  • RSA Identity Governance & Lifecycle 7.2.0 P02
The fix is to add a separate line item for Terminated Users:
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