000039234 - Issue with Fresh Installation of RSA NetWitness Platform 11.4.x where nwsaltuser Account Password Expires in 60 Days

Document created by RSA Customer Support Employee on Aug 18, 2020
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Article Number000039234
Applies ToRSA Product Set: NetWitness Platform
RSA Product/Service Type: NetWitness Platform NW Servers and Component hosts
RSA Version/Condition: 11.4.x
IssueCustomers performing 11.4 fresh installations may see an issue with the nwsaltuser account password expiring after 60 days of installation. 
  1. To determine if the nwsaltuser is expired or if it will expire soon, run the following command on the NW Admin Server:

# chage -l nwsaltuser
Last password change                              : May 22, 2020
Password expires                                  : Jul 21, 2020
Password inactive                                 : Jul 21, 2020
Account expires                                   : never
Minimum number of days between password change    : 1
Maximum number of days between password change    : 60
Number of days of warning before password expires : 7

  1. To unlock the nwsaltuser system account and set the password to never expire, run the following commands on the NW Admin Server:

#  passwd -u nwsaltuser
#  chage -M -1 nwsaltuser

Note: If a standby server is configured, run these commands on the standby server as well as the NW Admin server.