Article Content
Article Number | 000039238 |
Applies To | RSA Product Set: RSA Identity Governance & Lifecycle RSA Version/Condition: 6.9.1, 7.0.x, 7.1.x |
Issue | A firewall is blocking Remote AFX Agents and Remote Collection Agents from communicating with the RSA Identity Governance & Lifecycle Application Server. The firewall is reporting the communication as a security threat. As a result, neither agent can successfully start. |
Cause | This is a known issue reported in engineering ticket ACM-92819. RSA Identity Governance & Lifecycle Root (Server) and Client Certificates are not compliant with the RFC-5280 standard. As a result, firewalls may block communication with Remote AFX Agents and Remote Collection Agents. |
Resolution | This issue is resolved in RSA Identity Governance & Lifecycle 7.2.0. Follow these steps to fully resolve the issue:
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Workaround | Open up the firewall to allow the communication. |