000039242 - Changes to Forms in Workflow Approval and Activity Nodes require an application restart to take effect in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Aug 17, 2020Last modified by RSA Customer Support Employee on Aug 17, 2020
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Article Number000039242
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
 
IssueWhen making a modification to a FORM in a Workflow Approval or Activity node, the change does not take effect until after the RSA Identity Governance & Lifecycle is restarted. The changes are saved but the requestor does not see the changes until after the restart. 

In the user interface go to Requests > Workflows > Request/Approval/Fulfillment/Escalation tab > Approval/Activity node > FORM (right-side column).
 
CauseThis is a known issue reported in engineering ticket ACM-95657.
 
ResolutionThis issue is resolved in the following RSA Identity Governance & Lifecycle patch levels: 
  • RSA Identity Governance & Lifecycle 7.1.0 P09
  • RSA Identity Governance & Lifecycle 7.1.1 P04
WorkaroundThe workaround is to restart the RSA Identity Governance & Lifecycle application:  As the oracle user, run:

acm restart
NotesSee related RSA Knowledge Base Article 000037435 -- Changes to JSP files require an application restart to take effect in RSA Identity Governance & Lifecycle.
 

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