|Applies To||RSA Product Set: RSA Archer|
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 18.104.22.168
|Issue||When attempting to access the Languages menu in the Administration page (Globalization), an "Unexpected Error" occurs and the page will not load. There is no error Log ID shown and there are no error entries that are recorded in the w3wp log when the page is accessed.|
|Cause||The issue occurs because the last updated user for a language has been deleted in the instance.|
|Resolution||This is outlined in ARCHER-84419 - Unexpected Error on Manage Languages page when the updated by user is deleted.|
Fixed in 6.8.
|Workaround||The script below updates the impacted language in the database.|
<impacted-language> refers to the specific language for which update_login contains the deleted user.
184 is the default userID for the default Translation user, userMigrationUser. But any active userID would work.
You can get user_id from this query: