|Applies To||RSA Product Set: RSA Adaptive Authentication (OnPrem)|
RSA Product/Service Type: Back Office Applications
RSA Version/Condition: 7.x
Customer reported that they are not able to access BackOffice application module Back-Office Applications and eFraudNetwork on JBoss Application Server 7.2.3 and the following error was observed in backoffice.log file:
In the BackOffice UI, the below error message was observed:
Customer was not able to update or make any changes in the Back-Office Applications and eFraudNetwork module.
The cause of the issue can be any of the below:
With DEBUG mode logs and logs captured after replacing pmcore-220.127.116.11.0.jar file(with extra loggers) provided by Engineering team, we could identify the below errors:
From the above, we notice that for the first time it created new CRYPTO-J JCE PROVIDER but JCE cannot authenticate the Provider JsafeJCE(which was created).
Recommended the customer to use the solution which exists in RSA link: https://community.rsa.com/docs/DOC-46343
After applying the changes and restarting the services, JBOSS could pick and load the cryptoj-6.1.3.jar file which resolved the issue.