000039161 - RSA Adaptive Authentication (OnPrem) discontinued HTTP log file download and upload to the RSA Central platform

Document created by RSA Customer Support Employee on Aug 26, 2020
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Article Number000039161
Applies ToRSA Product Set: RSA Adaptive Authentication (OnPrem)
RSA Product/Service Type: Adaptive Authentication (OnPrem)
RSA Version/Condition: 7.x
IssueCustomer reports issue that RSAC reports are not generated and their ID is: RHxxxxxxxx.
Resolution

RSA initially discontinued HTTP log file download and upload to the RSA Central platform effective on February 2, 2020. Later, RSA extended support of HTTP log file download and upload to the RSA Central platform for 30 days, until June 5th, 2020.

Due to this, the Operations team has disabled the RH accounts, which are HTTP based. 

Going forward Customers to use RF account to retrieve/pull reports from RSA Central platform.

All our Customers were informed over RSA Link. 

https://community.rsa.com/docs/DOC-112165

https://community.rsa.com/docs/DOC-108678

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