000039231 - No data appears with new Data Gateway connection in RSA Archer

Document created by RSA Customer Support Employee on Aug 26, 2020
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Article Number000039231
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.7, 6.8
IssueAfter creating a new Data Gateway connector and it test it successfully, no data appears in the target application. There are no events that are recorded in the Archer logs that correspond to the lack of presentation of data.
ResolutionPerform an advanced search in the target application with a filter implemented on any field.

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