|Applies To||RSA Product Set: NetWitness Platform|
RSA Product/Service Type: Power Vault Storage
RSA Version/Condition: All Versions
|Issue||Dell EMC has identified a critical hard drive firmware issue with select hard drives.|
This impacts two specific Toshiba model drive types: the MG06 series SAS drive running firmware version EH06 and the MG07 series SAS drive running firmware version EI05.
As a result of this firmware issue, data may not be correctly written to the hard drive's media, leading to the potential for undetected data loss. As part of a proactive effort, we urgently recommend that you update the affected drives to firmware version EH08 (or later) for MG06 series drives and firmware EI07 (or later) for MG07 series drives as soon as possible to maintain optimal system performance and to avoid encountering this issue.
It is always suggested to back up your system before attempting any system maintenance. For instructions on backing up the RSA NetWitness Platform, see NRT: Disaster Recovery (Back Up and Restore).
Dell EMC urgently recommends that all customers determine if these hard drives are within their system(s) in the RSA NetWitness Platform environment and upgrade these drives to the latest drive firmware as soon as possible to help avoid encountering this issue. Use the links provided below to download the appropriate firmware update.
This firmware update will not run if any of the following conditions exist:
Note: If the hardware the update is being run against does not contain any affected drives, a message will display stating that either the firmware is not compatible or that the firmware is for a component that is not in the target system. If such a message appears, this means that the hardware does not contain a hard drive that was identified as at-risk and is not affected by the issues that are outlined in this knowledge base article. Please see the following screenshots for example outputs.