|Applies To||RSA Product Set: RSA Archer|
RSA Product/Service Type: RSA Archer
RSA Version/Condition: 6.x
|Issue||UI stuck at loading screen in RSA Archer record page with script error.|
The loading screen appears to be in infinite loop on layout custom object(s).
Within the Browser Developer tool will show the actual script error.
SCRIPT5007: Unable to get property 'sectionId' of undefined or null reference
|Resolution||Debugging the script error|
Take note of these custom object code reference cross-reference field ID which does not exist in the system. These were found in the browser debugger tool.
Fix the script error.
Go to Administration > Application Builder > Select Review application
Select Fields tab, hover the mouse cursor on-field “Related Controls”.
Notice the field_id is displayed at the bottom of the browser screen (for example 21257).