|Applies To||RSA Product Set: RSA Identity Governance & Lifecycle|
RSA Version/Condition: All
|Issue||There may be times when the email queue in RSA Identity Governance & Lifecycle contains pending emails waiting to be sent and these emails are no longer needed. This can happen when a Change Request has been cancelled or Review Results have been deleted. There is no way to cancel the emails associated with the cancelled Change Request or deleted Review.|
This RSA Knowledge Base Article explains how to remove pending emails from the email queue so that they will not be sent.
|Resolution||Follow the steps below to identify and remove the pending emails from the queue:|