000039280 - Log Artifact is missing aveksaserver.log and most other log files in RSA Identity Governance & Lifecycle

Document created by RSA Customer Support Employee on Sep 3, 2020
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Article Number000039280
Applies ToRSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1 P09, 7.2.0 P03
 
IssueWhen attempting to create a Log Artifact file (Admin > Diagnostics tab > Log Artifact tab), the file is missing the following log files:
 
/home/oracle/wildfly/standalone/log/wpqmonitor.log
/home/oracle/wildfly/standalone/log/reporting-user-synonyms.log
/home/oracle/wildfly/standalone/log/restoreFiles.log
/home/oracle/wildfly/standalone/log/aveksaServerInfo.log
/home/oracle/wildfly/standalone/log/aveksaServer.log
/home/oracle/wildfly/standalone/log/stdout.log
/home/oracle/wildfly/standalone/log/server.log
/home/oracle/wildfly/standalone/log/WorkPoint.log
/home/oracle/wildfly/standalone/log/log-migrate.log
/home/oracle/AFX/esb/logs/esb.AFX-PREINIT.log
/home/oracle/AFX/esb/logs/mule-domain-default.log
/home/oracle/AFX/esb/logs/mule_ee.log
/home/oracle/AFX/esb/logs/esb.AFX-TEST.log
/home/oracle/AFX/esb/logs/esb.AFX-MAIN.log
/home/oracle/AFX/esb/logs/esb.AFX-INIT.log
/home/oracle/AFX/mmc-console/logs/localhost
/home/oracle/AFX/mmc-console/logs/catalina
/home/oracle/AFX/mmc-console/logs/mmc-console-app.log
/home/oracle/AFX/activemq/data/activemq.log
/u01/app/oracle/diag/rdbms/avdb/AVDB/trace/alert_AVDB.log
/home/oracle/logdir/CollectedLogs_serverl/Aveksa_Statistics_Report.html


 
CauseThis is a known issue reported in engineering ticket ACM-106922.

The following versions and patch levels are affected:
  • RSA Identity Governance & Lifecycle 7.1.1 P09
  • RSA Identity Governance & Lifecycle 7.2.0 P03

 
ResolutionThis issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release. 
 
WorkaroundCollect the log files manually from the file system or download from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
 

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