000039282 - Embedded identity router loses name resolution capability for RSA Authentication Manager

Document created by RSA Customer Support Employee on Sep 8, 2020
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Article Number000039282
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
IssueThe embedded identity router is distressed after an RSA Authentication Manager restart.
CauseDue to a race condition, the identity router can no longer perform DNS name resolution.
ResolutionThis will be fixed in an upcoming patch to RSA Authentication Manager 8.5.
WorkaroundAt the RSA Authentication Manager command line, restart both the identity router docker container and the docker service itself. The commands are:

rsaadmin@am85 docker stop idr-container
rsaadmin@am85 sudo service docker restart
rsaadmin@am85 docker start idr-container