000039283 - RSA Authentication Manager Embedded Identity Router Fails to upgrade to version 12.10

Document created by RSA Customer Support Employee on Sep 8, 2020
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Article Number000039283
Applies ToRSA Product Set: SecurID Access
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
  • An RSA Authentication Manager 8.5 embedded identity router fails to upgrade to version 12.10.
  • The Administration Console's identity router status indicators for Last Software Update and Software Update Service are both red after the attempted update.
  • The identity router version number has not changed.
CauseRestarting the embedded identity router can cause a problem with the /etc/resolv.conf file.
ResolutionThis will be fixed in an upcoming hotfix and/or patch to the embedded identity router.
WorkaroundFrom the RSA Authentication Manager command line,
  1. Connect to the embedded identity router.
  2. Change to the root user.
  3. Update the /etc/resolv.conf file to include as the first nameserver:

rsaadmin@am85:~> docker exec -it idr-container /bin/bash
am85:/ # vi /etc/resolv.conf

search example.com
options ndots:0

  1. Save and close the resolv.conf.
  2. Attempt the identity router update again.