on Sep 8, 2020This section provides information about possible issues when using the RSA NetWitness Endpoint.
Packager Issue
| Issue | Failed to generate the agent installers. |
| Explanation | Some encryption software may create additional files that fails to generate the agent installers. |
| Resolution | Copy the packager to a machine that does not have antivirus or encryption software and then generate the agent installers. |
| Issue | Failed to generate agent installers for MAC. |
| Explanation | Agent packager AgentPackager.exe fails to generate MAC agent installer (nwe-agent.pkg) with the error message “Failed to generate table of content for package” or “Failed to create config file C:\AgentPackager (4)\agents\mac\Plugins\NWEInstallerPlugin.bundle\Contents\Resources\config.cfg”. |
| Resolution | Run the AgentPackager.exe as administrator by right-clicking the file and selecting Run as Administrator. |
| Issue | Agent packager generates temporary agent installers for MAC. |
| Explanation | Agent packager AgentPackager.exe generates MAC agent installer as nwe-agent_tmp.pkg instead of nwe-agent.pkg. |
| Resolution | Run the AgentPackager.exe as administrator by right-clicking the file and selecting Run as Administrator. The MAC agent package nwe-agent.pkg will be generated as expected |
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