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EP Agent Install 11.5: Troubleshooting

Document created by RSA Information Design and Development Employee on Sep 8, 2020Last modified by RSA Information Design and Development Employee on Sep 9, 2020
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This section provides information about possible issues when using the RSA NetWitness Endpoint.

Packager Issue

                 
Issue

Failed to generate the agent installers.

Explanation

Some encryption software may create additional files that fails to generate the agent installers.

Resolution

Copy the packager to a machine that does not have antivirus or encryption software and then generate the agent installers.

 

                 
Issue

Failed to generate agent installers for MAC.

ExplanationAgent packager AgentPackager.exe fails to generate MAC agent installer (nwe-agent.pkg) with the error message “Failed to generate table of content for package” or “Failed to create config file C:\AgentPackager (4)\agents\mac\Plugins\NWEInstallerPlugin.bundle\Contents\Resources\config.cfg”.
ResolutionRun the AgentPackager.exe as administrator by right-clicking the file and selecting Run as Administrator.

 

                 
Issue

Agent packager generates temporary agent installers for MAC.

ExplanationAgent packager AgentPackager.exe generates MAC agent installer as nwe-agent_tmp.pkg instead of nwe-agent.pkg.
Resolution

Run the AgentPackager.exe as administrator by right-clicking the file and selecting Run as Administrator. The MAC agent package nwe-agent.pkg will be generated as expected

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