000039269 - Unexpected error while changing chart legend settings in a statistical report in RSA Archer

Document created by RSA Customer Support Employee on Sep 9, 2020
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Article Number000039269
Applies ToRSA Product Set: RSA Archer
RSA Product/Service Type: RSA Archer (On-Premise)
RSA Version/Condition: 6.X
IssueTrying to change the legend settings in a statistical report throws unexpected error with log reference id.

Archer W3WP log shows the following error:

  

<View>Report</View>
                        <Report>ReportId: XXX, ReportName: XXXX, ReportType: SearchBased</Report>
                        <Module>ModuleId: XXX, ModuleName: XXX, ModuleStatus: ActiveInProduction, ModuleType: Application</Module>
                        <frameWidthHeight>1920,857</frameWidthHeight>
                    </ContextData>
                    <Exception>
                        <ExceptionType>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</ExceptionType>
                        <Message>Cannot convert null to a value type.</Message>
                        <Source>System.Web.Extensions</Source>
                        <StackTrace>   at System.Web.Script.Serialization.ObjectConverter.ConvertObjectToTypeMain(Object o, Type type, JavaScriptSerializer serializer, Boolean throwOnError, Object&amp; convertedObject)
   at System.Web.Script.Serialization.ObjectConverter.AssignToPropertyOrField(Object propertyValue, Object o, String memberName, JavaScriptSerializer serializer, Boolean throwOnError)
   at System.Web.Script.Serialization.ObjectConverter.ConvertDictionaryToObject(IDictionary`2 dictionary, Type type, JavaScriptSerializer serializer, Boolean throwOnError, Object&amp; convertedObject)
   at System.Web.Script.Serialization.ObjectConverter.ConvertObjectToTypeInternal(Object o, Type type, JavaScriptSerializer serializer, Boolean throwOnError, Object&amp; convertedObject)
   at System.Web.Script.Serialization.ObjectConverter.AssignToPropertyOrField(Object propertyValue, Object o, String memberName, JavaScriptSerializer serializer, Boolean throwOnError)
   at System.Web.Script.Serialization.ObjectConverter.ConvertDictionaryToObject(IDictionary`2 dictionary, Type type, JavaScriptSerializer serializer, Boolean throwOnError, Object&amp; convertedObject)
   at System.Web.Script.Serialization.ObjectConverter.ConvertObjectToTypeInternal(Object o, Type type, JavaScriptSerializer serializer, Boolean throwOnError, Object&amp; convertedObject)
   at System.Web.Script.Serialization.JavaScriptSerializer.Deserialize(JavaScriptSerializer serializer, String input, Type type, Int32 depthLimit)
   at System.Web.Script.Serialization.JavaScriptSerializer.Deserialize[T](String input)
   at ArcherTech.Web.UI.Controls.Charting.ChartToolbar.ReadAndBuildChartOptions()
   at ArcherTech.Web.UI.Controls.Charting.ChartToolbar.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.AddedControl(Control control, Int32 index)
   at ArcherTech.Web.UI.Controls.GenericContent.StatsResultView.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)</StackTrace>



 
CauseIt happens if no selection is made in the "Value Labels" of the chart. Value Labels has 2 selection "Automatic" and "None". At least one of them should be selected.

User-added image 
Resolution
  1. On Chart Labels, select the "Values Labels" drop-down - > Select either "Automatic" or "None".
  2. Change the Legend settings. 
  3. Click "Ok".

The user will now be able to save the report without any error.

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